1. Exchange for Damaged Product
If the product is damaged when you receive it, we will exchange the item. Please inform us as soon as possible after delivery and share clear photos or videos of the issue for verification.
2. Exchange for Size Issue
If the size does not fit, you may request an exchange, subject to product availability. The item must be unused, unwashed, and in original condition with tags intact.
3. Exchange for Color Issue
If you want to exchange the product for another color, you may do so depending on stock availability. The customer must bear the delivery charge for the exchange process.
4. Customer Delivery Charge
For all exchange requests, the delivery charge must be paid by the customer. If there is any additional courier cost for returning and resending the product, that cost also applies to the customer.
5. Product Condition for Exchange
To be accepted for exchange, the product must be unused, unwashed, free from perfume or stains, and returned with original packaging, tags, and accessories if applicable.
6. Non-Exchangeable Items
Products that have been used, washed, damaged after delivery, altered, or returned without original tags and packaging may not be eligible for exchange.
7. Refund Policy
We generally do not offer cash refunds. Our policy is mainly exchange-based. If a product is damaged or has a genuine issue from our side, we will arrange an exchange according to the policy.
8. Exchange Approval
All exchange requests are subject to inspection and approval by our support team. Once approved, we will guide you through the next steps.
